Airport-parking.co.uk Terms and Conditions:
	1. Booking Confirmation a) We confirm bookings by issuing a booking reference. The website will display a printable document showing important information relating to your reservation at the time of placing a booking. 2. Cancelling a booking a) You may cancel a parking booking up to three working days before the booking period begins. A £15.00 administration fee will be charged for all cancellations. Please note that hotel and lounge cancellation terms may differ from the above. b) Hotel bookings can be cancelled up to three working days before the stay of the hotel night. An administration fee of £15 per room per night to be charged for all cancellations. c) If you cancel after the time in a or b depending on selected product, or do not turn up, you will be charged in full for the whole booking period. This includes part used stays. d) All cancellations must be directed to airport-parking and not the suppliers of the parking spaces. We must be informed of all cancellations within office hours, (Monday - Friday, 9am to 5pm). Should a cancellation request be received outside of these hours we will be unable to assist. e) Please inform Airport-Parking of any amendments prior to travel on 0870 111 7282, sales@airport-parking.co.uk or by post to Airport-Parking, Saxon House, Duke Street, Chelmsford, Essex, CM1 1HT. f) ‘Supersaver’ and 'advance' products are offered at an extremely low price on the condition that they can not be cancelled or amended. Please take this into consideration when choosing such a product. g) Please note: Any cancellations made on bookings placed before the 20th November will be refunded via cheque. h) The above cancellation terms apply to ALL bookings including those affected by adverse weather and natural disasters. 3. Prices and Payments a) The price is in pounds sterling including VAT as applicable. The price is that which is confirmed at the time of making your booking no matter what prices may be quoted elsewhere or in any promotional offer. b) Any daily charges quoted are for a calendar day (with part of a day calculated as one day) unless indicated otherwise. c) You can pay for your booking using an approved payment card when you make the booking. If you are making a postal booking you must send us a cheque. d) If there are any extra charges due, you must pay these in full before you leave the operator's premises. e) Prices quoted in our promotional material: - are usually discounted from the price you would pay if you turned up without a booking; - are subject to change including peak season increases; - are subject to minimum stays/charges at certain locations; - are subject to availability; Once a booking is confirmed the price is fixed. 4. Price Match Promise a) The parking or hotel product, or package of products that you are comparing must be exactly the same in every respect as that which you purchased from Airport-Parking.co.uk. b) You must make your claim within seven days of making and paying for your booking. c) Cancellation of the booking cancels your right to claim under this guarantee. d) When calculating the Price Match Promise we consider only the price of the product or package of products, not any additional fees or charges e.g. credit card surcharges. e) The following exclusions apply to price comparisons that will be considered as part of any claim made under this: - Prices from other suppliers that are conditional on buying other products. - Prices that are part of a customer loyalty, members or loyalty reward scheme. - Prices that are part of a staff discount scheme. - Prices that are part of any other discount or special offer deal. - If you think that you have found the same product or package of products cheaper elsewhere then call us on 0844 888 7707 and let us know. Please make sure that the product or package of products that you are comparing is identical in all respects, and that it meets the terms above. If there is any variation then we cannot match the price or refund the difference. 5. Airport Hotels including Holiday Parking a) Car parking arrangements vary for each hotel and parking will not always be at the hotel. Please make sure you know exactly what your arrangements are before you book. b) Parking is always at the vehicle owner’s risk. Hotels’ own car parks are unsecured unless otherwise stated. Where a hotel with parking package uses a secured car park, this is clearly stated, and cars are parked subject to the conditions and insurance arrangements of the individual car park (available on request from car park provider). In these cases, you will often park for the night of your stay in the hotels’ own car park, which is unlikely to be secured. c) Where parking is offered as an 8 or 15 day option or inclusive package, the full 8 or 15 days does not have to be used, but there is no reduction in price if it is not. If you leave your car for longer than the duration included, you are likely to be charged locally by the hotel or car park for any extra days used. d) Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with the hotel, or car park staff, if requested to do so. e) Room only may not allow free overnight parking at the hotel. f) 2 children (under 16) can stay free when sharing a room with two adults. 5. Our Responsibilities We act only as booking agent for the operator and are only liable to you for losses directly arising if we are negligent in processing your booking. 7. Exclusion and limits of our responsibility We will not accept legal responsibility for the following: a) loss or damage covered by your own insurance; b) any indirect loss as a result of damage or loss (such as loss of earnings); c) any loss or damage caused by any act omission or negligence of the operator. 8. Operators Bookings are accepted subject to the terms and conditions adopted by the operator and specified on the booking confirmation. Terms and conditions are available by contacting our Customer Services Department on 0844 888 7707. 9. Exclusion and Limits of Operator's Responsibility So far as not inconsistent with the operator's terms and conditions: a) on airport car parks and car parks where you keep the keys during the parking period are open to the public and your vehicle will be parked at your risk; in other car parks the operator accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the operator and accordingly you must report any loss or damage to the operator prior to driving away on your return. b) in the case of airport hotels or airport lounges, you must report any loss or damage prior to leaving the operator's premises. c) the operator accepts no responsibility or liability for: c1) loss or damage covered by your own insurance; c2) personal property left in your vehicle, the operator's coach, the operator's premises or left unattended at any time; c3) transport delays between the car park or hotel and the airport caused by traffic congestion, the operator's coach breaking down or any other cause beyond the operator's control; c4) loss arising from a stolen or mislaid booking confirmation, receipt or ticket for your vehicle; c5) loss of or damage to your vehicle arising from mechanical or electrical failure, self-locking, pollution, terrorism, natural disaster, damage by vandals and other matters outside the operator's control; c6) any indirect loss as a result of damage or loss to your vehicle (such as loss of earnings); c7) delay in making your vehicle available for collection if this is before the end of the parking period. d) The operator will not pay more than GBP25,000 for loss of or damage to your vehicle. 10. Check-in Time You are responsible for arriving at the car park (or in the case of valet parking at the airport) in good time (at least one hour before the airline's recommended check-in time) so you can arrive at the airport check-in desk by the airline's recommended check-in time. 11. Complaints procedure a) Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the operator. We will on request provide contact details for the operator. b) Any queries and claims relating to the processing of your booking should be made to us and conditions 9c to 9h will apply. c) This procedure does not affect your right to take legal action. d) We will write and acknowledge a written complaint within two working days of receiving it. e) One of our Customer Support team will deal with your complaint in the first instance. f) As long as you can send us any extra information we may ask for, we will try to give you a written decision within 28 days. g) You can send us complaints by e-mail to sales@airport-parking.co.uk.co.uk or by writing to Airport-Parking.co.uk, Saxon House, Duke Street, Chelmsford, Essex, CM1 1HT h) Telephone calls to Airport-Parking.co.uk are charged at the national rate and may be monitored for training purposes. 12. Changing the Conditions Nobody can change these conditions unless the change is made in writing with our permission. Airport-Parking.co.uk is a trading name for Underground Digital Media Ltd, the services offered are provided by several companies including BCP, APH and Holiday Extras, as well as several other individual providers. These Terms and Conditions do not affect your Statutory Rights as a consumer