Airport-parking.co.uk Terms and Conditions:
	1. Booking Confirmation a) We confirm bookings made by e-mail or on our website by issuing a booking reference and a .pdf document. Although the reference is all that is needed to use our service the .pdf document will contain useful information on the service you have booked. 2. Cancelling a booking a) You may cancel a parking booking for any reason, including not accepting these conditions, up to 48 hours before the booking period begins although a £7.50 admin fee will be charged. Please note that hotel and lounge cancellation terms may differ from the above. b) Hotel bookings can be cancelled up to 24 hours before the stay of the hotel night. An administration fee of £15 per room per night to be charged for all cancellations. c) If you cancel after the time in a or b depending on selected product, or do not turn up, you will be charged in full for the whole booking period. d) Please inform Airport-Parking.co.uk of the cancellation prior to the date of travel by telephoning 0870 111 7282, or by e-mail to sales@airport-parking.co.uk or by post to Airport-Parking.co.uk, Anglian Flight Centre, Hangar 1, Earls Colne Airfield, Earls Colne, Essex, CO6 2NS e) ‘Supersaver’ products are offered at an extremely low price on the condition that they can not be cancelled or amended. Please take this into consideration when choosing such a product. 3. Prices and Payments a) The price is in pounds sterling including VAT as applicable. The price is that confirmed at the time of making your booking no matter what prices may be quoted elsewhere or in any promotional offer. b) Any daily charges quoted are for a calendar day (with part of a day calculated as one day) unless indicated otherwise. c) You can pay for your booking using an approved payment card when you make the booking. If you are making a postal booking you must send us a cheque. d) If there are any extra charges due, you must pay these in full before you leave the operator's premises. e) Prices quoted in our promotional material: - are usually discounted from the price you would pay if you turned up without a booking; - are subject to change including peak season increases; - are subject to minimum stays/charges at certain locations; - are subject to availability; Once a booking is confirmed the price is fixed. 4.Airport Hotels including Holiday Parking a) Car parking arrangements vary for each hotel and parking will not always be at the hotel. Please make sure you know exactly what your arrangements are before you book. b) Parking is always at the vehicle owner’s risk. Hotels’ own car parks are unsecured unless otherwise stated. Where a hotel with parking package uses a secured car park, this is clearly stated, and cars are parked subject to the conditions and insurance arrangements of the individual car park (available on request from car park provider). In these cases, you will often park for the night of your stay in the hotels’ own car park, which is unlikely to be secured. c) Where parking is offered as an 8 or 15 day option or inclusive package, the full 8 or 15 days does not have to be used, but there is no reduction in price if it is not. If you leave your car for longer than the duration included, you are likely to be charged locally by the hotel or car park for any extra days used. d) Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with the hotel, or car park staff, if requested to do so. e) Room only may not allow free overnight parking at the hotel. f) 2 children (under 16) can stay free when sharing a room with two adults. 5. Our Responsibilities We act only as booking agent for the operator and are only liable to you for losses directly arising if we are negligent in processing your booking. 6. Exclusion and limits of our responsibility We will not accept legal responsibility for the following: a) loss or damage covered by your own insurance; b) any indirect loss as a result of damage or loss (such as loss of earnings); c) any loss or damage caused by any act omission or negligence of the operator. 7. Operators Bookings are accepted subject to the terms and conditions adopted by the operator and specified on the booking confirmation. Terms and conditions are available by contacting our Customer Services Department on 0870 111 7282. 8. Exclusion and Limits of Operator's Responsibility So far as not inconsistent with the operator's terms and conditions: a) on airport car parks and car parks where you keep the keys during the parking period are open to the public and your vehicle will be parked at your risk; in other car parks the operator accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the operator and accordingly you must report any loss or damage to the operator prior to driving away on your return. b) in the case of airport hotels or airport lounges, you must report any loss or damage prior to leaving the operator's premises. c) the operator accepts no responsibility or liability for: c1) loss or damage covered by your own insurance; c2) personal property left in your vehicle, the operator's coach, the operator's premises or left unattended at any time; c3) transport delays between the car park or hotel and the airport caused by traffic congestion, the operator's coach breaking down or any other cause beyond the operator's control; c4) loss arising from a stolen or mislaid booking confirmation, receipt or ticket for your vehicle; c5) loss of or damage to your vehicle arising from mechanical or electrical failure, self-locking, pollution, terrorism, natural disaster, damage by vandals and other matters outside the operator's control; c6) any indirect loss as a result of damage or loss to your vehicle (such as loss of earnings); c7) delay in making your vehicle available for collection if this is before the end of the parking period. d) The operator will not pay more than GBP25,000 for loss of or damage to your vehicle. 9. Check-in Time You are responsible for arriving at the car park (or in the case of valet parking at the airport) in good time (at least one hour before the airline's recommended check-in time) so you can arrive at the airport check-in desk by the airline's recommended check-in time. 10. Complaints procedure a) Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the operator. We will on request provide contact details for the operator. b) Any queries and claims relating to the processing of your booking should be made to us and conditions 9c to 9h will apply. c) This procedure does not affect your right to take legal action. d) We will write and acknowledge a written complaint within two working days of receiving it. e) One of our Customer Support team will deal with your complaint in the first instance. f) As long as you can send us any extra information we may ask for, we will try to give you a written decision within 28 days. g) You can send us complaints by e-mail to sales@airport-parking.co.uk.co.uk or by writing to Airport-Parking.co.uk, 3rd Floor, Maitland House, Warrior Square, Southend-on-Sea, SS1 2AA h) Telephone calls to Airport-Parking.co.uk are charged at the national rate and may be monitored for training purposes. 11. Changing the Conditions Nobody can change these conditions unless the change is made in writing with our permission. Airport-Parking.co.uk is a trading name for Underground Digital Media Ltd, the services offered are provided by several companies including BCP, APH and Holiday Extras, as well as several other individual providers. These Terms and Conditions do not affect your Statutory Rights as a consumer